Shipping, Delivery & Collection Version 2026-11-02 · 2 November 2026 Orders are dispatched from Cyprus. This policy explains the delivery options currently offered by the online store and what happens if a parcel is delayed, damaged or missing. 1. European destinations The online checkout currently supports Cyprus, Greece, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Ireland, Portugal, Luxembourg, Malta, Finland, Estonia, Latvia, Lithuania, Slovenia, Slovakia and Croatia. For another European destination, contact support@afu-pet.store before ordering so that we can confirm availability, transport requirements, price and any destination restrictions. Listing a region as Europe does not mean every country, island, remote address or product is served on identical terms. 2. Dispatch and estimated transit We dispatch within 48 hours after payment confirmation. The estimated delivery time is 3–7 days after dispatch. These are separate periods; a pending or failed payment is not a confirmed order. If we identify a delay, unavailable item or delivery restriction, we will contact you rather than silently substitute an item or change the agreed charge. Where an essential delivery date matters to you, obtain our express agreement before ordering. Unless another delivery period has been expressly agreed, statutory delivery rules apply, including delivery without undue delay and within 30 days. If we fail to deliver, you retain the rights to set an appropriate additional period or end the contract immediately where the law allows, and receive the applicable refund. 3. Charges and methods The chosen charge and order total are displayed before payment. We will not charge an unannounced additional delivery fee after payment. If we cannot fulfil an order on the agreed basis, we will contact you about a lawful solution or refund. - Standard shipping: €9.95 per order. - Local delivery in Cyprus: €4.95 per order, where the chosen destination and products can be served. - Store pickup in Cyprus: no collection fee. Wait for confirmation that the order is ready and for the collection instructions before travelling. 4. Special handling and destination rules Fresh, refrigerated or frozen products require a suitable transport arrangement that maintains the required conditions. Do not assume ordinary cross-border parcel shipping is suitable for these goods. Product-specific delivery restrictions must be confirmed before ordering; an unsuitable route will not be used merely because the country appears in the checkout list. Some goods, including food, feed, supplements or regulated ingredients, may be restricted by destination-country rules. A product listing does not amount to regulatory authorisation for every destination. If a product cannot lawfully or safely be delivered, we will not dispatch it and will resolve any affected payment. 5. Address, tracking and collection Check your full address, postal code, country and contact information before paying. Report a needed correction immediately to support@afu-pet.store. After dispatch we may be unable to redirect a parcel; any agreed redelivery cost must be explained before you accept it. When a shipment has been booked and tracking is available, its details are recorded on your order page. Tracking events are supplied or entered from carrier information and may take time to update. An account holder must use the email associated with the order; guest order access is protected by the browser's order-access credential. For pickup, we will confirm readiness and collection arrangements. The registered office is also the confirmed return address, but do not arrive for collection before receiving the pickup instructions. 6. Lost, delayed or damaged parcels Tell support@afu-pet.store if a parcel is missing or arrives damaged. Keep packaging and reasonable evidence where possible so that we can investigate, but your statutory rights do not depend on a short, arbitrary reporting deadline. We remain responsible for the risk of loss or damage until you or your designated recipient receives the goods, except for the legal case of a carrier independently appointed by you and not offered by us. We will not require you to recover the purchase price from the carrier instead of exercising rights against the seller. Returns, refunds and statutory remedies: https://afu-pet.store/refund-cancellation-policy Company information HYPERVERSE MEDIA LIMITED, Polyviou Dimitrakopoulou 3, ANELLI COURT, 2nd floor, Flat/Office 201, 1090 Nicosia, Cyprus Customer support: support@afu-pet.store Privacy: privacy@afu-pet.store Telephone: +44 7933884815 Company registration: HE 497263 Tax identification number (TIN): 60396850P