Legal & customer information
Updated 2 November 2026 · Version 2026-11-02
Information about your seller, shopping with us and your consumer and privacy rights.
Company & contactTerms of SalePrivacy PolicyCookie PolicyShipping & DeliveryReturns & RefundsPayment InformationProduct SafetyWithdraw from contract
Your legal guarantee rights
EU consumer purchases carry statutory rights if goods do not conform to the contract. These rights are separate from any commercial warranty.
Read the EU legal guarantee guidance · English and Greek notices · Download the English notice (PDF)
Changing your mind
Eligible distance purchases carry a 14-day right to withdraw. You do not need an account or a reason to send a declaration.
Withdraw from contractOptional model withdrawal form
Keep a copy
The terms, returns, shipping, payment and privacy pages each include a downloadable text copy. Applicable contract terms are also included with your paid-order confirmation.
Company & contact details
HYPERVERSE MEDIA LIMITEDTrading as AFU PET GOODS
Company registration: HE 497263
Polyviou Dimitrakopoulou 3
ANELLI COURT, 2nd floor, Flat/Office 201
1090 Nicosia, Cyprus
Tax identification number (TIN): 60396850P
Customer support: support@afu-pet.store
Privacy: privacy@afu-pet.store
Telephone: +44 7933884815