Payment Information

1. Currency and available methods

Orders are priced in euros (EUR). Payment is handled on CentroBill's hosted card checkout. The exact supported card methods are shown by the provider when you pay; we do not promise an unlisted wallet or card brand.

The store is currently configured for payment testing. Test checkout does not take a real payment or create a fulfilment commitment. The checkout identifies this mode.

The final total includes the goods and selected fulfilment charge, with applicable VAT included where legally due. There is no subscription created by a normal product purchase. Your bank may apply charges under its own terms.

2. Payment confirmation

A payment page opening, redirect, or bank authorisation alone does not prove that our order has been paid. The order remains pending until successful payment is confirmed. Check the order confirmation and contact support if your account was charged but the order is not confirmed.

We never ask for your full card number, card security code, password or one-time bank code by ordinary email. Enter card data only on the secure payment provider page. If you suspect misuse, contact your bank promptly.

3. Refunds and payment questions

For a payment problem, email support@afu-pet.store with your order reference and a description; include only a suitably masked payment reference if needed. Do not send a full card number or security code.

Refund eligibility and legal deadlines are set out in the Returns & Refunds Policy. Refunds normally use the original payment method in EUR. A refund request or local order-status change is not a completed payment-provider refund; we will provide a processing reference where available.

Returns & Refunds Policy